Tasting Room
Retail Manager

Job Purpose

The Tasting Room Retail Manager will demonstrate his/her leadership skills by guiding the Tasting Room Team
to uphold the highest levels of customer service standards, tirelessly focus on delivering the ultimate guest experience
and communicate our Folino Estate culture and brand to each and every guest. Duties will include day to day oversight
of the Tasting Room Gift Shop including hiring, training and education of Tasting Room staff, cross-departmental communications and oversight of the Folino Estate retail program including brick and mortar locations, e-commerce
and offsite events. The ideal candidate will have knowledge of wine, exceptional leadership and communication skills,
a great attitude and a solid foundation in the workings of a retail and e-commerce store in order to achieve goals as
set by management.

Duties & Responsibilities

  • Execute and inspire the highest level of customer service and delivery of the Folino Estate guest experience
  • Complete day to day store maintenance and administrative duties to ensure compliance with policies and
  • procedures and provide a safe environment for staff and guests
  • Maintain outstanding store condition and visual merchandising standards
  • Run POS reports as requested by management for sales, KPI (key performance indicator) and goal tracking
  • Monitor inventory and sell thru and assist in inventory management and ordering
  • Report on guest feedback, buying trends and customer needs to management
  • Hire, train, motivate, inspire, mentor and provide feedback including annual performance reviews to staff
  • Identify team building and training opportunities for staff
  • Complete physical inventories throughout the year as requested by management and establish procedures to
  • minimize shrink and protect wine and merchandise inventory from theft
  • Propose innovative ideas to increase exposure, sales and the guest experience
  • Handle all issues that arise from staff or guests including complaints, questions, feedback, etc with a positive
  • attitude, professionalism, and calm demeanor
  • Attend and coordinate off site food and wine events as needed
  • Be a shining example of excellent behavior and performance both on and off premises
  • Additional duties as needed

Essential Qualities

  • Self-motivated
  • Reliable, trustworthy & dependable
  • Excellent communication skills
  • Ability to think on your feet and resolve conflict
  • Outstanding customer service and people skills
  • Demonstrates a “can do” attitude
  • Conscientious, takes pride in work
  • Holds oneself accountable for responsibilities

Qualifications

  • Minimum 1-3 years retail management experience
  • College degree preferred
  • Basic knowledge of retail math and retail POS software systems
  • Intermediate experience using Microsoft Office Suite and email clients

Physical requirements

  • Must be able to lift up to 20 pounds.
  • Ability to stand for long periods of time.
  • Must have a valid driver’s licence

Environmental Conditions

  •  Must have weekend and evening availability.

To Apply:

Please email your resume to info@folinoestate.com